Q11: Do you provide technical support?

A: Yes, we offer comprehensive technical support:

Pre‑sales consultation:

• Product selection recommendations (recommending suitable models based on your application scenarios).

• Technical solution design (e.g., overall layout of security inspection systems).

• Free sample testing (shipping costs to be borne by the customer).

During‑sales services:

• Installation guidance videos and illustrated manuals.

• Online video training (via Zoom/Teams).

• Tuning and parameter optimization suggestions.

After‑sales support:

• 7×24 online customer service (WeChat, WhatsApp, or email).

• Technical issue response within 48 hours.

• Remote software fault diagnosis.

• Express spare parts channel (free within the warranty period; at cost after warranty expires).

Knowledge base resources:

• Product user manuals (available in multiple languages as PDF downloads).

• Video tutorials for frequently asked questions.

• Industry application case library.